Branching logic
Different questions for different people, and responses sent to the right person.
Branching is set up with rules on the Branching tab of the builder. Each rule reads like a sentence: if the respondent … then …. Branching works in survey forms and quizzes, but not in polls.
Rules run when the respondent finishes a page and clicks Next, so they can only send people between pages. If all the questions are on one page, a rule can still finish the survey, change who gets the notification or open an address after the survey, but it cannot show other questions. Split the survey into pages in the builder first.
Adding a rule
On the Branching tab the questions are grouped by page, with their rules written out in words under each question. Click Add rule next to a question, choose the condition and the action, and save. Use the buttons next to a rule to edit or delete it. A rule can only jump forward, to a page after the current one.
Conditions: if the respondent
- answers the question;
- skips the question;
- chooses option;
- does not choose option.
Actions: then
- go to page;
- skip page;
- finish the survey;
- send the notification only to an address: the responses go there instead of the usual address;
- also notify an address: the responses go there as well;
- after the survey open address: when the respondent finishes, they are taken to the page you specify.
Examples
Different questions for customers and non-customers. On page 1, ask whether the person has bought from you before. Rules: if they choose Yes, go to page 2; if they choose No, go to page 3.
Requests to the right team. Your form has a Topic question with the options Sales and Technical support. Rule: if the respondent chooses Technical support, send the notification only to support@your-company.
Rule order
Rules are checked in the order of the questions on the page. If two rules contradict each other, the one created later wins.
Survey map and warnings
On the right is a map of the survey: its pages and where the rules lead. If a rule points to a page that does not exist, jumps backwards or refers to a deleted answer option, a warning appears at the top. When you delete a page, the page numbers in your rules are updated automatically.